ADAM

Messaging Centre

Sending Messages from the Messaging Centre

@todo

Managing Messaging Centre Batches

Once you’ve sent a message, you have a number of options regarding the batch, including seeing delivery reports and more. To access a list of batches, navigate to Administration → Messaging Administration → View Messaging Centre batches. A list of batches will be shown.

To access the details of a specific batch, click on the view action.

The medium of the message, the sender of the message, the time that the message was loaded and the number of recipients is shown. ADAM also indicates the batch’s current status being either “waiting”, “processing”, “paused”, or “finished”.

Delaying a Batch

It is possible to delay a batch in ADAM for a customised delivery time. One can either access the batch details as shown above, or immediately after sending a message:

Batches will show different options based on their statuses. For example, one can abort and pause a batch that has started processing, but one cannot delay such a batch. ADAM will show the available options to you at the top of the batch. If the batch has finished processing, ADAM will not show any options.

If the batch can be delayed, an option will appear at the top of the list. This option will allow you to delay the sending of any messages that have not yet been processed. If a message has already been sent, ADAM cannot delay it, nor will it attempt to send it again.

Clicking on this option brings up a screen where you can choose when you want the message delivered:

Simply enter the date and time that you would like delivery to begin on. Note that ADAM will only allow you to choose a time in the future. If you choose a time in the past, ADAM will leave the delivery time unchanged. The same goes if you enter an invalid time.

Click on the Delay batch button to delay any unsent messages to the time you’ve specified.

ADAM confirms that it has changed the delivery time.

Sending SMSs from the Messaging Centre

Please see SMS Service elsewhere in this manual.

Messaging Centre Privileges

The Messaging Centre allows for different staff groups to be able to send messages from the different modules to specific audiences. In this way, for example, some teachers might be given the privilege to email parents, others to SMS staff and still others a combination of these privileges.

To set the privileges, navigate to Administration → Staff Groups → Edit Messaging Privileges.

The staff groups are listed down the left of the screen and the modules along the top of the screen. Under each module are the three audiences: staff, pupils and families. By placing a tick in the appropriate columns, you can enable staff in the groups to send messages to specific audiences using that module.

Once complete, click on the Save button.

The Messaging Centre and Email Spam

When computers see multiple copies of the same email emanating from a single IP address, they generally treat that email more suspiciously than they would any other email destined to only one or two recipients.

End users may find that mail sent via ADAM lands up in their spam or junk mail folders, or may not be delivered at all.

To combat this, it is important that you take precautions to ensure that your mail is properly configured. There are a number of techniques that can help with this.

Google has a tool to check email delivery issues. SPF records are easy to implement and will increase mail delivery reliability considerably. Schools that use a compatible mail system (including Google Workspace) are further encouraged to configure DKIM signing for their outgoing mail.

Sender Framework Policy (SPF) Configuration

One of the simplest techniques to combat spam is to create or update your domain’s SPF record. This record, stored in your domain’s “zone file.” Your ISP may be required to make these changes for you.

The SPF record works by listing the IP addresses of all the servers that are permitted to send email addressed from your email domain. This reduces the chances of recipient email servers from treating your email as spam.

Setting up an SPF record is strongly recommended.

For schools that make use of our managed hosting service, we recommend adding our ADAM SPF configuration to your SPF record. Schools that send email via Google’s “Google Workspace for Education” would likely have an SPF record such as:

v=spf1 include:_spf.google.com ~all

Domain Keys Identified Mail (DKIM) Signing

DKIM is a robust method which signs individual emails with a cryptographic signature that can be verified online by a receiving email server. Because they are essentially impossible to fake, mail that has a valid DKIM signature is almost certainly not spam mail.

Setting up DKIM signing is different for each service provider. Google’s “Google Workspace for Education” makes this a simple 1-click operation to turn on, but does require further setup in your domain’s “zone file”. Your ISP may be required to make these changes for you.

If DKIM signing is enabled for your domain, it is recommended that email sent via ADAM is relayed to your DKIM-signing SMTP server so that it too can be sent with the benefit of DKIM signatures.

DMARC Records

Although servers can voluntarily check and decide how to deal with mail based on the results of SPF and DKIM signing, DMARC records provide explicit instructions on how email servers should treat mail that emanates either from untrusted origins or from unsigned sources.

Once again, this does require configuration and setup in your domain’s “zone file”. Your ISP may be required to make these changes for you.

Messaging a Pupil’s Teachers

It is very useful to be able to message the teachers of a single pupil. To do this, navigate to Pupils → Messaging and Communications → Send email to a pupil’s teachers.

Type in the name of a pupil and click on the Next button:

The following screen appears:

The buttons at the top allow you to select different types of teachers. For example, clicking on Select Academic will select only the teachers who are recorded against classes in the Academic subject category. Your server will show customised buttons depending on which categories are available on your server.

In the Additional Staff at the bottom, you can click and choose other staff members, not listed, to be included in the email. You can search for staff here by typing a part of their name. You can have many staff here if you require. If staff are duplicated by accident, they will not be sent the email twice.

Click on the Next button to begin composing your message.

The screen shown is the standard messaging centre screen, which may have different options to those shown below, depending on your privileges:

Click on Send emails to queue your email.